Dual Fluency in Enterprise IT Operations & Production Engineering Environments

Across more than a decade and a half directing commercial Managed Service Provider (MSP) operations and multi-office corporate networks, I have served as the primary escalation point for business owners, executive leaders, and distributed commercial sites. My operational scope covers on-premises Windows Server and Hyper-V virtualization hosts, Active Directory and Group Policy security governance, on-premises Microsoft Exchange and hybrid Microsoft 365/Entra ID environments, Linux servers, and multi-site routing across Cisco, SonicWall, and Ubiquiti UniFi appliances.

That operational discipline extends directly into high-tempo commercial environments where downtime immediately halts revenue. Through hands-on MSP support for multi-location collision repair organizations—including Fix Auto and Seidner’s Collision Center—I developed practical expertise keeping front-office estimating stations, bay-floor endpoints, shop-floor Wi-Fi, VoIP telephony, and cross-location VPNs operating reliably under real-world industrial conditions.

Most IT providers treat AutoCAD, Civil 3D, and Autodesk MEP workstations like ordinary office PCs—leading to sluggish XREF loading, misconfigured profiles, stalled plot queues, and costly billable hours lost across engineering floors. My approach is rooted in years spent on the production side of major civil and electrical engineering firms before transitioning into full-time IT operations.

In prior senior CAD design and CAD/IT management leadership roles at The Keith Companies, Stantec, and A.J. Kirkwood & Associates—and multi-office electrical IT/engineering infrastructure leadership at Holton Electric—I built automated CAD menu and profile deployment scripts, standardized engineering workstation builds, managed multi-site remote network access, and supported large-scale healthcare, commercial, and resort infrastructure teams (including flagship developments such as Portola Springs, Pelican Hill Resort, the Pacific Electric Building, and Ridgecrest Hospital).

Effective field engineering requires more than hardware and CLI fluency—it requires calm root-cause analysis under pressure and clear communication with non-technical executives, facilities directors, and remote NOC engineers. Combining formal academic training in psychology from the University of California, Riverside with decades of cross-agency coordination and C-suite support, I deliver thorough documentation, clean physical-layer craftsmanship, and transparent project closeouts on every dispatch.